Ourlunch Terms and Conditions

1. Introduction

Welcome to Ourlunch! By subscribing to our meal delivery service, you agree to be bound by the following terms and conditions.

2. Subscription Plans

• Weekly and Monthly Plans: You can choose between weekly or monthly meal subscription plans. Each plan you can renew once its expired.
• Payment: Payment for your selected subscription plan has to paid after your 1st meal is delivered through COD/UPI (PhonePe, GPay, BHIM, Paytm) .

3. Ordering and Delivery

• Order Placement: Orders must be placed by 1-day before for next-day delivery.
• Delivery Areas: We deliver to specified areas in Bangalore. Please check our home page or contact us for more information.
• Delivery Times: Meals are delivered between 11.45AM and 1.45PM. Specific delivery times cannot be guaranteed.
• Missed Deliveries: If you are not available to receive your delivery, that delivery will be counted in your subscription duration. you must inform 1 day before if you are not available

4. Meal Preferences

• Vegetarian and Non-Vegetarian Options: Customers can choose between vegetarian and non-vegetarian meal options when subscribing.

5. Hygiene and Safety

• Food Preparation: Meals are prepared in a hygienic environment, with separate cooking vessels for vegetarian and non-vegetarian dishes to avoid cross-contamination.
• Ingredient Quality: We use fresh, high-quality ingredients to prepare all meals.

6. Changes and Cancellations

• Modifying Orders: Changes to your meal preferences or delivery details must be made 1-day in advance.
• Subscription Cancellation: You can cancel your subscription at any time by contacting our customer support and refund will be made based on your remaining subscription duration.

7. Refunds

• Refund Policy: Refunds are issued only in the case of subscription cancellation. Refund will be made based on your remaining subscription duration.
• Refund amount will be credited with in 5 to 7 working days
• Complaint Resolution: If you have any issues with your meals or delivery, please contact us to address your concerns.

8. Liability

• Service Availability: We strive to ensure the continuous availability of our service but are not liable for any interruptions due to unforeseen circumstances.

9. Contact Information

For any queries, concerns, or assistance, please contact our customer support team at:
📞 +91 95665 73041
📧 support@ourlunch.in

11. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to subscribers via our website.